If you are a website owner, a problem could always emerge and it does not automatically need to be associated with the hosting service. For instance, something could go wrong when you update a web app or some crucial content might be edited or erased incidentally. Regardless of what the essence of the problem is, you’ll have to contact the client support staff and request them to restore a backup or to help you troubleshoot the problem that you are confronting. How promptly they’ll do this will determine the length of time that your sites will be offline. For particular websites such as social networking sites or web stores, a protracted outage duration can too often mean losing visitors and cash. Thus, it is of crucial importance that you use the services of a company that offers not only a good support service, but also a quick one.
One-Hour Response Guarantee in Cloud Website Hosting
Our cloud website hosting packages offer a sixty-minute reply time guarantee, which suggests that regardless of what question or predicament you may have, we will always be there to lend a helping hand. As a matter of fact, it seldom takes more than 30 minutes to get a problem sorted out or a query answered, and this is valid for both technical and sales matters. Our customer support engineers will be at your service 24-7, even on national holidays and weekends, which goes to say that you’ll get prompt help at any time. We realize precisely how invaluable time can be, so by the time we reply to your ticket or email, we will have explored the matter and, if we haven’t worked out a solution, we’ll provide you with more details about what you need to do on your end – when the situation necessitates it. With our support service, you can be sure that there will be someone to assist you straight away, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support staff members are available all the time and they’ll reply to any trouble ticket that you submit through the web hosting Control Panel within less than 1 hour. The ticket response time is guaranteed irrespective of whether you’ve got a generic question about your semi-dedicated server or you face a certain problem and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we’re available 24 hours a day to deal with any technical, billing or general issue. If you contact us about anything that’s within our capacity, we’ll solve it before we get back to you, which goes to say that you won’t have to wait for hours or even days while the problem lingers. In case there is something that you have to do on your end, we will give you the required info – what workable solutions to try, what steps to take, etc.