A live chat is among the methods of communication provided by some hosting suppliers as part of their support service. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This way of communication is quicker in comparison to a support ticket and it will make it less likely to misunderstand or misspell something in comparison to a phone call with an agent. What's more, when the problem that you experience requires some time to be reviewed and resolved, you are able to do something else at the same time rather than just waiting, like you would have to do if you call. Also, you can take advantage of a live chat assistance service absolutely free provided that you have world wide web access even when your website hosting provider is based in another country and they do not have a local phone number that you can call.
Live Chat Support in Cloud Website Hosting
As a part of the support services that we provide for all of our cloud website hosting packages, we've live chat support which is available every single day, even on holidays. You are able to contact us regardless of whether you already have an account or not, because we will support you with all sorts of things, ranging from providing you with common information regarding our solutions if you are not a client yet and you're considering to purchase one of our packages, to assisting you with installing an email account in an e-mail client. A part of the issues are more complicated and time-consuming, and you will have to take advantage of the ticketing system which is built-in the Hepsia website hosting Control Panel, but we can save you time and assist you in real time on our live chat for a lot of things.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as part of our services, therefore whenever you have any questions regarding our Linux semi-dedicated hosting packages, you'll be able to talk with our customer care team anytime no matter if you've already acquired an account or not. In general, the chat service is for pre-sales, billing and common questions and difficulties, yet we're able to help you with many technical questions too. We can help you select the right package for your web sites in case you don't have an account yet, we can answer any billing questions or issues you may have or we can help you with installing your new e-mail address on your computer or smart phone - all the aforementioned will be done promptly as our live chat service is online all day long, every day. No matter when you require help, you can talk to an agent and save time and effort.